MOST COMMON PROBLEMS
PROBLEM
Neither blue nor red
light is flashing, no
voice signal at the
start of device
Blue light is flashing
but I cannot connect
the camera
Red light is flashing
but I cannot connect
the camera
I want to connect the
device to the new
network, but it won't
work
I can't log in
I don't get any alerts
I cannot change
settings of the
camera
POSSIBLE SOLUTION
You should check if the device is
plugged in correctly.
Check if the WiFi information is
correct.
Check if the WiFi information is
correct, restart your router and
try again.
Before connecting to new
network, first you should restart
the device by inserting a pin into
reset hole for several seconds.
Make sure you have already
created a valid account and
verified it properly with a code
obtained via email.
Check the settings of selected
camera, motion detection
sensitivity should be low/medium/
high.
Check if you are the owner of the
camera, you cannot change the
settings of the camera that is only
being shared to you.
GB
6