VORAGO MO-100 Manual página 5

How to obtain warranty support
Guarantee claims are processed through the point of sale, during the first 15 days
after the purchase, as long as they meet the requirements. Guarantee claims that can
not be processed through the point of sale and any concerns related to the product
purchased should be sent with the prepaid guide by Vorago to the address of the Vorago
headquarters in Francisco Villa No. 3, Col. San Agustín, CP 45645, Tlajomulco de Zúñiga,
Jalisco, Mexico.
Except in situations of force majeure or fortuitous event, the repair time in no case will
be greater than 30 calendar days from the date of receipt of the equipment in Vorago.
Exclusions
This guarantee is not valid in the following cases:
a) When the product had been used in conditions other than normal.
b) When the product has not been operated in accordance with the instructions for use
that accompany it.
c) When the product has been altered or repaired by unauthorized persons by Vorago.
Vorago does not offer any other express warranty for this product.
To make the guarantee valid, as well as the acquisition of parts, components,
consumables and accessories
To validate a guarantee, the following information must be sent to the email:
garantias@voragolive.com
1.- Model and color
2.- Product failure
3.-Ticket or purchase invoice (digitized)
4.-Your address with CP, telephone and full Name.
Available in the establishment where the product was purchased and / or in our central
offices:
Vorago, S.A. de C.V.
Francisco Villaº No. 3
Col. San Agustín, C.P. 45645
Tlajomulco de Zúñiga, Jalisco, México.
Tel. 01 (33) 3044 6666
Importadora Global Rida S.A. de C.V.
Matilde Márquez No. 68
Colonia Peñón de los Baños C.P. 15520
Alcaldía Venustiano Carranza, CDMX
RFC: IGR1510164C2