Troubleshooting / Customer Service / Disposal
Troubleshooting
Problem
The appliance prematurely
switches off automatically.
The water is taking longer than
usual to boil.
The appliance is not
operational.
Customer service
Please contact our Customer Service team should you encounter any problems with your kettle.
Detailed information on service, repairs, warranty, and product registration can be found at
www.zwilling.com/service, or by calling 1-800-777-4308.
Disposal
With regard to disposal, please return your old appliance to a collection point for electrical
appliances.
12
Possible cause
Insufficient water in the water
container.
The water container is
calcified.
The water container is
calcified.
The water container does not
sit correctly on the base.
The base contacts are dirty.
Solution
Fill the water container at a
minimum to the 0.
2
5 liter marking.
Decalcify the water container.
Decalcify the water container.
Lift up the water container and
place it on the base again.
Remove the water container
from the base, turn the base
over, and blow it off or tap on it.
GB