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Troubleshooting
The following table provides solutions for problems and glitches that may arise as you
use your TASSIMO machine. If you do not ind a solution for your speciic problem, or the
problem persists after troubleshooting please contact our customer service department
Problem
Appliance not working;
no symbols light up.
Machine brews but no
drink dispensed.
Automatic mode
O
not working, appliance
remains in standby
mode.
O
Automatic mode
skipped, appliance
goes straight to
Manual mode.
N
The quality of the
crema has deteriorated.
More Customer Service information is available online at www.tassimo.com
01_TAS 20_EU.indb 29
Possible cause
There is no power supply.
The water tank was removed
during the brewing process or
there is air in the system.
The loat in the water tank is
stuck.
Appliance is not switched on.
No T DISC inserted.
The barcode could not be
detected.
The barcode could not be
detected.
The drink outlet is clogged or
dirty.
Solution
Check that the appliance is
properly plugged into the power
supply.
Replace the water tank in the
appropriate position in your
TASSIMO machine. Start a
cleaning process with the
Service T DISC.
Clean the water tank and en
sure the loat can move.
Make sure the appliance is
switched on before inserting a
T DISC.
Check if T DISC has been
inserted.
Clean the bar code read
ing window and try again or
smooth the barcode on the
T DISC out with your thumb.
Use another T DISC.
If problems persist contact the
TASSIMO careline.
Clean the bar code reading
window.
Use another T DISC.
You can still prepare the drink
by holding down the start / stop
button.
Remove the drink outlet from
the brewing unit and detach
the piercing unit. After cleaning
everything thoroughly, reas
semble the parts and replace
them in the brewing unit.
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01/2013
21.12.2012 09:43:57
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