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Refurbished parts may be used to repair the goods. Upon validation of your warranty claim, PTP will send your
replacement unit, freight paid and include a pre-paid return bag for the return of the faulty product. If you
choose do not wish to proceed with the warranty claim, you must return the replacement unit to us using the
pre-paid return bag. Failure by the customer to return either unit within 14 days may incur a charge for the cost
of the replacement unit.
WARRANTY EXCLUSIONS.
Failure to provide a proof of purchase will result in your warranty claim being rejected.
Product failure due to customer misuse, abuse or abnormal use, failure by the customer to take reasonable care,
failure sure to not using the product in accordance with instructions stated in the manufacturers user guide.
Product failure due to recommended installation procedures not being followed as stated in the manufacturers
guide.
YOUR RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable
foreseeable loss or damage. You are entitled to have goods repaired or replaced if the goods fail to be of accept-
able quality and the failure does not amount to a major failure.
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