Troubleshooting
Issue
Volumetric flow monitor does
not detect water flow
Product will not stay connected
to Wi-Fi
Product will not connect
to Wi-Fi
Product does not send System
Notifications
Possible Cause
Foreign debris in flow meter
Flow monitor cable is not properly connected
to meter
Flow meter is installed backwards
System bypass valve is open
Defective flow monitor/meter
Wi-Fi signal weak or interrupted
2.4GHz Wi-Fi network required
Connection to Wi-Fi required
Registration must be completed and Terms and
conditions must be accepted
Corrective Action
Clean meter of foreign debris
Ensure proper cable connection
Install flow meter with arrow pointing in the
direction of flow
Close system bypass valve
Replace flow monitor & meter
Ensure strong and continuous Wi-Fi signal
is present
Ensure 2.4GHz Wi-Fi network is present
Ensure Wi-Fi is connected
Ensure registration is complete and activation
code submitted
18