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earphone orange/green light flashes
alternately every 7 seconds, the earbuds
are paired successfully each other.
• Then remove the earbuds from the
charging case, active your device
Bluetooth to connect the earbuds.
4. Can't power on the Bluetooth earbuds.
• The battery level is low, please charge
the earbuds in time.
• Put into the charging case to charge the
battery.
5. Unable to make a Bluetooth
connection.
• Check that the earbuds are turned on.
• Check that the Bluetooth device is
turned on and the Bluetooth function is
on.
• Make sure the earbuds are not
connected to another device.
• Move your mobile device closer to the
earbuds and away from any interference
or obstructions.
• Clear the earbuds pairing list and
connect again.
6. The earbuds are connected to a
Bluetooth-enabled device (mobile
phone, PC, tablet, etc.), but you can't
play a song through the earbuds.
• Refer to your device's user manual and
select to play songs through the
earbuds.
• For some music playback software, you
have to go into the setup interface, and
choose to play songs through the
earbuds from the list of output devices
(it typicallyoccurs on the PC).
7. Poor sound quality.
• Move your mobile device closer to the
earbuds (30 ft. or 10 m) and away from
any interference or obstructions.
• Make sure that both earbuds fit securely
in your ear.
• Use a different music source.
• Try connecting another mobile device.
• Clear any debris or wax build-up from
the earbuds and earbuds nozzles.
8. Earbuds don't charge.
• Make sure the earbuds are properly
placed in the charging case.
• Make sure the charging case battery is
not depleted.
• Make sure there is no dirt or debris
covering the charging conductors within
the case or on the earbuds.
• If your earbuds have been exposed to
high or low temperatures, let the
earbuds return to room temperature and
then try charging again.
9. Charging case doesn't charge.
• Check the case battery level with charge
case LED indicator light. If needed,
charge the case with the supplied USB
cable.
• Secure both ends of the USB cable.
• If your charging case has been exposed
to high or low temperatures, let the case
return to room temperature and then try
charging again.
10. No sound.
• Press play on your mobile device to
make sure the audio track is playing.
• Place the earbuds in the charging case
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