FREQUENTLY ASKED QUESTIONS
Please review these FAQs before using this heater.
Q. My heater has a strange odour when opening the box and turning on for the first time. Why
is this happening?
A. This is normal. This heater is treated with a special heat safe/resistant coating. This odour will
sometimes be present when the box is opened. When the coating is exposed to heat, it produces
this odour during the first few hours of operation. This will vanish after the break-in period. If you are
sensitive to odours, you may want to turn on the unit in a ventilated space with the door open for its
first use.
Q. If my heater runs on the maximum voltage, how many BTUs is that?
A. This heater is to be used as supplemental heat in areas most needed. It may take several
minutes or hours to heat your area, depending on various factors. The below chart provides BTU
translations for different wattages.
Q. Once I plug in and turn on the unit, how long will it take to heat my room?
A. The heating process begins immediately upon turning on and setting the desired temperature
above the ambient temperature. A noticeable change in the ambient temperature will vary, for
example:
- The location of the heater (in the home).
- Floor plan and size of the room.
- How well the insulation is.
- How many doors/windows.
- How much bare concrete (acts as a heat sink with any type of heating).
- The opening and closing of an exterior door, long hallways, high ceilings, ect.
Customers with smaller rooms will experience quick heat changes. Larger rooms can expect up to
24 hours to completely heat up.
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