Troubleshooting
If you see any of the following symptoms while using the product, make
sure to recheck it. It may not be a malfunction.
Symptom
The power does
not turn on
If unable to
make a call with
earbuds
If unable
to register
earbuds to
mobile phone
12
SIMPLE_T60Q_USA_
Cause and Solution
Check the battery level and charge it.
If the mobile phone does not support headset and
hands-free functions, you cannot use the calling
features.
Check the battery level and charge it.
Check whether earbuds are turned on.
Check if the earbuds have entered the search mode.
- While the earbuds are inserted in the charging
case, press and hold the touch pad on the left or
right earbud for 3 to 5 seconds to switch to the
search mode.
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2022-07-15
9:51:26