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Product Warranty Information
®
Brother
One-Year Limited Warranty and Replacement Service Scanner (USA Only)
Who is covered:
This limited warranty ("warranty") is given only to the original end-use/retail purchaser (referred to in this
warranty as "Original Purchaser") of the accompanying Scanner, consumables and accessories (collectively
referred to in this warranty as "this Scanner").
If you purchased a Scanner from someone other than an authorized Brother reseller in the United States or if
the Scanner was used (including but not limited to floor models or refurbished Scanners), prior to your
purchase you are not the Original Purchaser and the Scanner that you purchased is not covered by this
warranty.
What is covered:
This Scanner includes a Scanner and may include Consumable and Accessory Items. Consumable and
Accessory Items include but are not limited to USB Cable, photo sleeves, calibration sheets and cleaning
sheets.
Except as otherwise provided herein, Brother warrants that the Scanner and the accompanying Consumable
and Accessory Items will be free from defects in materials and workmanship, when used under normal
conditions.
This warranty applies only to Scanners purchased and used in the United States. For Scanners purchased
in, but used outside, the United States, this warranty covers only warranty service within the United States
(and does not include shipping outside the United States).
What is the length of the Warranty Periods:
Scanner: one year from the original purchase date.
Accompanying Consumable and Accessory Items: 90 days from the original purchase date or the rated life of
consumable, whichever comes first.
What is NOT covered:
This warranty does not cover:
(1) Physical damage to this Scanner;
(2) Damage caused by improper installation, improper or abnormal use, misuse, neglect or accident (including
but not limited to transporting this Scanner without the proper preparation and/or packaging);
(3) Damage caused by another device or software used with this Scanner (including but not limited to damage
resulting from use of non Brother®-brand parts and Consumable and Accessory Items);
(4) Consumable and Accessory Items that expired in accordance with a rated life;
(5) Problems arising from other than defects in materials or workmanship.
This limited warranty is VOID if this Scanner has been altered or modified in any way (including but not limited
to attempted warranty repair without authorization from Brother and/or alteration/removal of the serial number).
What to do if you think your Scanner is eligible for warranty service:
Report your issue to our Customer Service Hotline at 1-877-BROTHER (1-877-276-8437) within the
applicable warranty period. Supply Brother with a copy of your dated bill of sale showing that this Scanner
was purchased within the U.S.
What Brother will ask you to do:
After contacting Brother you will be required to send the Scanner properly packaged, freight prepaid, to Brother
together with a photocopy of your bill of sale. Brother will provide a Return Authorization Number (i.e RA#)
that must be written on the outside of the carton that contains your Scanner and instruction to where
you should return your Scanner. You are responsible for the cost of shipping, packing the Scanner, and
insurance (if you desire). You are also responsible for loss or damage to this Scanner in shipping.
What Brother will do:
If the problem reported concerning your Scanner and/or accompanying Consumable and Accessory Items is
covered by this warranty and if you first reported the problem to Brother within the applicable warranty period,
Brother will repair or replace the Scanner and/or accompanying Consumable and Accessory Items at no charge
to you for parts or labor. The decision as to whether to repair or replace the Machine and/or accompanying
Consumable and Accessory Items is made by Brother in its sole discretion. Brother reserves the right to supply
a refurbished or remanufactured replacement Scanner and/or accompanying Consumable and Accessory Items
and use refurbished parts provided such replacement Scanners conform to the manufacturer's specifications for
new Scanner/parts. The repaired or replacement Scanner and/or accompanying Consumable and Accessory
Items will be returned to you freight prepaid.
If the Scanner and/or accompanying Consumable and Accessory Items are not covered by this warranty (either
stage), you will be charged for shipping the Scanner and/or accompanying Consumable and Accessory Items
back to you and charged for any service and/or replacement parts/Scanners at Brother's then current rates.
The foregoing are your sole (i.e., only) and exclusive remedies under this warranty.
What happens when Brother elects to replace your Scanner:
Brother will send to you a replacement Scanner shipped for receipt within two business days, with the
understanding that you will, after receipt of the replacement Scanner, supply the required proof of purchase
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