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Troubleshooting
If you see any of the following symptoms while using the product, make sure to recheck it.
It may not be a malfunction.
Symptom
The power does not
turn on
If unable to make a call
with earbuds
If unable to register
earbuds to mobile
phone
If you replaced the
earbuds or there is
a problem with the
operation
Cause and Solution
Check the battery level and charge it.
If the mobile phone does not support headset and hands-
free functions, you cannot use the calling features.
Check the battery level and charge it.
Check whether earbuds are turned on.
Check if the charging case of earbuds are in search mode.
- Press the pairing button on the charging case to switch
to search mode.
Put the earbuds in the charging case and, with the case open,
press the pairing button for 10 seconds or more.
- The factory reset proceeds while the battery status
indicator on the charging case flashes red.
Please reconnect the device after factory reset.
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