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TROUBLESHOOTING
If your water
softener
does not work properly,
make the following
easy checks.
Often,
you will find what is wrong
yourself
and you won't
have to call and wait
for service.
If you do not find anything
wrong while making the checks,
and your softener
still does not work properly,
call your Sears Service Department.
PROBLEM
CAUSE
CORRECTION
No soft water
No salt in the storage tank.
Add salt and then use RECHARGE
NOW
feature.
No soft water & dis-
Transformer
unplugged
at wall outlet, or
Check for loss of power and correct.
play is blank
power cable
disconnected
from back of
Reprogram
electronic
control
and then use
electronic
board
or transformer
malfunction.
RECHARGE NOW
feature.
Fuse blown,
circuit
breaker
tripped,
or cir-
Replace fuse, reset circuit
breaker,
or switch
cult switched
off (see "Power Outage
circuit
on, and then use RECHARGE NOW
Memory").
feature.
No soft water & salt
Salt storage
tank "bridged".
Refer to "Breaking
a Salt Bridge".
level
not dropping
Bypass valve(s)
in "bypass"
position.
Move
bypass valve(s) to "service"
position.
No soft water & salt
Dirty, plugged
or damaged
nozzle &ven-
Take apart,
clean and inspect
nozzle & ven-
storage
tank full of
turi assembly
turi (see instruction
decal under salt lid).
water
Valve drain
hose is plugged
or restricted.
Hose must not have any kinks, sharp bends or
any water
flow
blockage
(See "Valve
Drain
Requirements").
Intermittent
hard
Incorrect
time set.
Check and change
time setting.
water
Incorrect
water
hardness set.
Refer to "Set Water
Hardness
Number"
to
set correctly.
Hot water
being
used when softener
is
Avoid using hot water
while the softener
is
regenerating,
regenerating,
as the water
heater will fill with
hard water.
Possible increase
in water
hardness.
Test untreated
water
for hardness and iron.
Program the water
softener
accordingly
(see
"Set Water
Hardness
Number").
Brine tank flooded
Valve drain
hose is plugged
or restricted.
Hose must not have any kinks, sharp bends or
any water
flow
blockage
(See "Valve
Drain
Requirements").
Dirty, plugged
or damaged
nozzle &ven-
Take apart,
clean and inspect
nozzle & ven-
turi assembly,
turi (see "Cleaning
the Nozzle
& Venturi").
Salty tasting water
Backwash
and fast rinse cycle times are not
Increase backwash
& fast rinse times (see
immediately
after
long enough.
"Back Wash
& Fast Rinse Times").
regeneration
Valve drain
hose is plugged
or restricted.
Hose must not have any kinks, sharp bends or
any water
flow
blockage
(see "Valve
Drain
Requirements").
Error code appears
Fault in electronic
controller
or wiring
har-
Unplug
power cord.
Check all wiring
con-
(example:
"Err03")
ness connections
to position
switch,
position
nections to be sure they are secure.
Plug in
switch inoperable
or motor
inoperable,
power cord and wait 8 minutes.
If error
code returns, call I<enmore Water
Line.
Questions?
Call the Kenmore
Water
Line 1-800-426-9345
or visit www.kenmorewater.com
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