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BASIC MAINTENANCE
• Make sure the rubber charging cap is securely in place on the GPS connector
or receiver when in use.
• Carefully inspect the unit for any missing parts or damage to the casing after
use. Damaged or broken casing may affect the waterproof guarantee on
the unit.
• The antenna must be securely in place for maximum range.
• Charge the unit for 3.5 hours before storing for extended periods.
• Charge the unit fully once a month while in storage or before use.
• Do not keep the unit exposed to extreme climates.
• Dogtra may include updates and improvements to the PATHFINDER2 app
which can be downloaded through the App Store and Google Play.
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TROUBLESHOOTING GUIDE
1. The dog does not respond to the stimulation.
- Make sure the system is on and the strap is tight enough so that both contact
points are touching your dog's skin.
- If the contact points are too short, you can either purchase longer contact
points or trim the hair near your dog's neck.
- Increase the level until your dog responds with a subtle head or neck
movement.
2. The LED indicator light comes on, but I do not feel any stimulation.
- Testing the system at various levels using the test light is the best way to test
your system. Your tolerance may be higher than the level you are testing on
yourself.
- The battery may be low. Check the LED indicator lights or the app for
battery life.
3. The PATHFINDER2 has no range or the stimulation is weaker when my dog
is farther away.
- Keep objects away from touching the GPS connector's antenna as the range
may decrease substantially.
- The range indicated is for line-of-sight flat terrain. Heavy brush, trees, hills,
buildings, and/or moisture will affect the range of your unit. For the best
range, hold the GPS connector vertically above your head, and/or try moving
to higher ground.
- Any electrical conductors will affect the range, such as cars, chain-link dog
runs, metal structures, and radio towers. For the best results, operate away
from these structures.
4. The GPS connector or receiver is not holding a charge.
- The charging pin may be damaged. A metal pin inside the charging port
should stand straight up and firm in the center. If the pin is wobbly, broken or
missing, you will need to send the unit in for repair.
- The charging port must be clean prior to charging, clean out any dirt with a
cotton swab and some rubbing alcohol. If your dog was in salt-water, be sure
to rinse the GPS receiver and charging port with clean water.
- For Dogtra units over two years old from the purchase date, the batteries may
need to be replaced. You can replace them yourself by contacting Dogtra
for a replacement battery. Damages incurred to the unit due to improper
battery installations are not covered under the warranty. Dogtra strongly
recommends sending the unit in for inspection and repair.
5. My dog has skin irritation.
- This may be due to an improper fit or from wearing the receiver too long. If
your dog exhibits signs of skin irritation, consult with a veterinarian. Once
your dog's skin returns to a normal condition, continue to use the receiver and
check your dog's neck each time you use the unit.
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