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You can solve many common ice maker problems easily, saving you the cost of a possible service
call. Try the suggestions below to see if you can solve the problem before calling the servicer.
Problem
"ADD WATER" indicator
is on.
"ICE FULL" indicator is
on.
Ice cubes stick together.
Ice is full but the light is
off.
Indicator lights are off.
Ice making cycle is
normal but there is no
ice.
Note: The noises are normal when operating this ice maker: a click sound when the machine was
turned on or off; a boiling, gurgling, or knocking sound when refrigerant is circulating through the pipes;
loud click sound when ice cubes are dropped into the bucket.
We are proud of our customer service organization and the network of professional service technicians
that provide service on your ice maker. With the purchase of your ice maker, you can be confident that
if you ever need additional information or assistance, The Legacy Companies Customer Service team
will be here for you. Just call us toll-free.
Product information
800-323-5029
PROBLEMS WITH YOUR ICE MAKER?
TROUBLESHOOTING GUIDE
Possible Cause
Water level is low.
The ice basket is full.
The ice sensor is broken.
The ice scoop is stuck.
The ice making cycle is too
long.
The part of the evaporator
rods in the ice box is too large.
The water temperature in the
inner tank is too low.
The location of the ice maker's
light is too strong and it effects
the infrared detection.
Blown fuse/ no power/blown
breaker
Ambient temperature or water
temperature is too high.
Refrigerant liquid leakage
The pipe in the cooling system
is blocked.
Service For Your Ice Maker
The Legacy Companies Customer Services
Suggested Solutions
Stop the ice maker, fill water, and
restart.
Remove the ice from the basket.
Press "ON/OFF" to start the ice maker
forcibly or contact us to change the
sensor.
Check if ice is blocking the ice shovel
and remove the ice.
Stop the ice maker and restart when the
ice blocks melt.
Change the water in the reservoir. Use
water between 46°F and 89°F.
Move the ice maker near a darker
location.
Replace fuse / turn power on.
Please operate the ice maker below
ambient temperature of 89°F and use
cold water.
Contact customer service.
Contact customer service.
Whatever your questions are about our products,
help is available.
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