Troubleshooting Guide
PROBLEMS
Sediment in my coffee.
Grounds in my coffee.
Brew basket dripping
after brew.
Paper filter falling
over.
Coffee is not hot
enough.
Over Ice Brew is not
cold.
Weak coffee.
Coffee too strong.
Brew will not start.
Brew cycle is too slow.
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1-877-646-5288
POSSIBLE REASONS & SOLUTIONS
If there is sediment at the bottom of the brewed coffee, this may be due to using finely
ground coffee in the Premium permanent filter.
To reduce the amount of sediment in the brewed coffee use a slightly coarser grind or use
a paper filter.
If there are grounds in your coffee, check to make sure the brew basket did not overflow.
If there are too many grounds in the brew basket, or you are using a fine ground
coffee, the grounds will flow into an overflow channel designed to make sure overflow
is captured in the brew vessel. For best results use medium ground coffee in the
recommended measurements.
Check to see if the Drip Stop is set to the closed, no-drip position.
The Ninja Coffee Bar
is designed to take a #2 cone filter. Be sure you are using this size
®
and shape for best results.
Be sure the paper filter is firmly pressed into the brew basket.
Wet the corners of the filter for best results.
If problem persists, try using the Premium permanent filter.
To keep your coffee hotter longer, pre-heat your mug by rinsing it with hot water from the
tap.
If using a microwave safe mug with cream or milk, try pre-heating the cream or milk in the
microwave for 30 seconds.
The Over Ice Brew is designed to brew hot coffee over ice to lock in the flavor for rich,
smooth iced coffee. Make sure your cup or travel mug is filled all the way to the top with
ice cubes.
If the coffee tastes weak, try adding more coffee grounds into the brew basket for the next
brew cycle.
If the coffee is still weak after adding more coffee grounds, try Rich Brew to make a
stronger, more concentrated cup.
Try using a coarser grind.
If the coffee is still too strong, try using less coffee grounds.
Make sure Power Save button light is illuminated. Check to make sure the brewer is
plugged in and water is in the water reservoir.
If the Drip Stop is in the open position, check that the brew basket is pushed all the way
into the brewer. If you hear 5 beeps, check that the Drip Stop is in the open position.
NOTE: The brew will begin, stop, and be quiet for a short period of time before it begins
again. This process is used to evenly saturate your coffee grounds.
A single-cup brew will take approximately 4 minutes.
If the brew cycle is taking longer than normal, run the Clean Cycle with the descaling
solution.