▶ Long press the filter button
interface will show the message of filter status100%.
Fig. 24 Filter lifetime reaching 100%
The filter status is constantly displayed on the top left hand side of the
digital display.
6
Moving and storage
Moving
• Use two hands to hold the appliance when moving it.
Storage
▶ Turn off the air purifier and unplug it from the power socket.
▶ Clean the air purifier, the particle sensor and the surface of the filter
( Chapter 5 "Cleaning and maintenance", Page 17).
▶ Let all parts airdry before storing.
▶ Wrap the filter in air-tight plastic covers.
▶ Store the air purifier and the filter in a cool, dry location.
▶ Wash your hands after handling the filter.
7
Troubleshooting
This chapter summarizes the most common issues that may occur with
the appliance. If the solution is not found in the table below, please
contact an authorized service technician.
Problem
The appliance does not work even
though it is plugged in.
The airflow that comes out of the
air outlet is significantly weaker
than before.
Air 4000 – 6721848798 (2022/02)
to reset the filter lifetime counter. The
0010043375-001
Possible solution
The filter lifetime has reached 0%
but the filter has not been
replaced. As a result, the
appliance is now locked. In this
case, replace the filter and long
press
to reset the filter lifetime
counter.
The surface of the filter is dirty.
Clean the surface of the filter
( Chapter 5 "Cleaning and
maintenance", Page 17).
Problem
The air quality does not improve,
even though the appliance has
been operating for a long time.
The color of the air quality light
always stays the same.
The appliance produces a strange
smell.
The appliance is very loud.
Table 6 Problems and solutions
Moving and storage
Possible solution
• Check if the plastic cover is
removed from the filter.
• The filter has not been placed in
the appliance. Make sure that
the filter is properly installed.
• The particle sensor is wet. The
humidity level in the room is
high and causes condensation.
Make sure that the particle
sensor is clean and dry
( Chapter 5 "Cleaning and
maintenance", Page 17).
• Room size is large or the
outdoor air quality is poor. For
optimum purification
performance, close the doors
and windows when operating
the air purifier.
• There are indoor pollutants.
For example, smoking,
cooking, incense, perfume or
alcohol.
• Filter has reached the end of
life. Replace the filter with a
new one.
The particle sensor is dirty. Clean
the particle sensor ( Chapter 5
"Cleaning and maintenance",
Page 17). If the air quality is good,
the light should be blue at all times.
The first few times using the
appliance, it may produce a plastic
smell. This is normal. However, if
the appliance produces a burnt
smell even after removing the
filter, contact support
services.The filter may produce
smell after being used for a while
because of the absorption of
indoor gases. It is recommended
to reactivate the carbon filter by
putting it in direct sunlight. If the
smell persists, replace the filter.
• The appliance is operating at a
high speed, as set in manual
mode.
• In Auto mode, if the appliance
is too loud, it may be operating
at high speed, because poor air
quality has been detected.
Switch to lower fan speed.
• If there is an unusual sound,
contact support services.
• If anything drops into the air
outlet, it may also cause an
unusual loud sound.
Immediately switch off the
appliance, turn the appliance
upside down, to get foreign
objects out of the appliance.
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