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Idiomas disponibles
Idiomas disponibles
My callers can't leave messages on my voicemail
• Contact your network carrier to check service availability.
I can't access my voicemail
• Make sure that your carrier's voicemail number is correctly
entered in "Voicemail number".
• Try later if the network is busy.
I can't send and receive MMS
• Check your tablet memory availability as it might be full.
• Contact your network carrier to check service availability and
check MMS parameters.
• Verify the server center number or your MMS profile with
your carrier.
• The server center may be swamped. Try again later.
SIM card PIN locked
• Contact your network carrier to obtain the PUK code
(Personal Unblocking Key).
I can't connect my tablet to my computer
• Install Smart Suite.
• Check that your USB driver is installed properly.
• Open the Notification panel to check if the Smart Suite Agent
has been activated.
• Check that you have marked the USB debugging checkbox.
• Check that your computer meets the requirements for Smart
Suite installation.
• Make sure that you're using the right cable from the box.
I can't download new files
• Make sure that there is sufficient tablet memory for your
download.
• Select the microSD card as the location to store downloaded
files.
• Check your subscription status with your carrier.
The tablet can't be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your tablet is
visible to other users.
• Make sure that the two tablets are within Bluetooth's
detection range.
The battery drains too fast
• Make sure that you follow the complete charge time (minimum
135 minutes).
Document Number: 2021_2000058399
15
IDEMIA Identity & Security France, SAS, n° 440 305 282 RCS Nanterre
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