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Need Help Casting? Start here!
Scanning QR code fail
• We recommend for you to scan the QR Code once more. If you cannot scan it successfully,
you may need to try a specific QR code scanning APP to help.
• Alternatively, you can go into "SETTINGS menu/Wi-Fi setting" to connect the SingCast unit
to your Wi-Fi network directly.
No Internet connection
• Ensure the unit is in SingCast mode.
• Ensure the input Wi-Fi password is correct.
• Ensure the SingCast unit is not too far from your router (recommended maximum 10
meters). If the Wi-Fi signal level is weak, we recommend that you relocate the SingCast
unit closer to the router.
• Check that your Wi-Fi frequency is 2.4GHz.
• This unit is only compatible with Wi-Fi security WPA3 or lower. Please check out below
compatible Wi-Fi security list.
WPA, WPA-PSK, WPA2, WPA2-PSK, WPA3, WEP 64bit & 128bit, IEEE 802.11x and IEEE
802.11i.
• If your Wi-Fi security is set to above WPA3 on your router, you will need to set it to WPA3
or lower.
• Depending on the brand of your router, if you still cannot connect to the router with WPA3
or lower security standard, you are recommended to factory reset your router. *Make sure
you have written down your existing customized SSID name and password. This will help in
reconnecting your previously connected devices and revert to your previous Wi-Fi security
settings.
• If the Singing Machines unit's Wi-Fi is connected to the router successfully. But you still
cannot connect to the internet. You might need to check for any internet connection
problems on your router. Or check out the router's settings to verify if that the unit is
not restricted from going online. You are highly recommended to refer to your router's
instruction manual.
• To ensure the unit's Wi-Fi function works fine, you can connect your unit's Wi-Fi to your
mobile device's hotspot with data service to verify.
Cannot find the SingCast unit on your Karaoke app casting list / No Casting video
to TV
• Ensure both the SingCast unit and your mobile device are connected to the same Wi-Fi
network.
• If SingCast does not appear as a casting option, check advanced security settings to enable
DLNA.
• If you are connecting a router with Mesh function, you need to make sure "Access Intranet"
function is enabled.
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