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Review this table to find do-it-yourself solutions for minor performance problems. Any
service needed, other than maintenance described in this Use & Care Guide, should be
performed by a qualified service agent.
WARNING
Disconnect electrical supply before performing maintenance to the vacuum cleaner.
Failure to do so could result in electrical shock or personal injury.
PROBLEM
Unplugged at wall outlet.
The On/Off switch is not pressed
to start the vacuum cleaner.
Vacuum cleaner
Defective wall outlet.
won't run.
The vacuum body is overheated.
The motor is damaged.
The hose and attachments are
not installed correctly.
Dust cup is not installed correctly.
Full or clogged dust cup.
There is a clog in the flexible hose
or connection hose of the vacuum
cleaner.
Suction control is in open position.
Poor job of dirt
pick-up.
The foam filter, felt filter or HEPA
media exhaust filter needs to be
cleaned or replaced.
The flexible hose is worn.
The connection hose is worn.
The brushroll is worn.
TROUBLESHOOTING
POSSIBLE CAUSE
Plug in firmly, press the On/Off switch to "I"
or "II" position.
Press the On/Off switch to "I" or "II" position.
Check with a good appliance or lamp. Be sure
the power cord plug is fully plugged into a
good wall outlet.
Unplug the power cord and let the vacuum
cool down for 50 minutes.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
Check the hose and attachments for correct
installation and ensure they are snapped
firmly in place.
Check dust cup for correct installation and
ensure it is snapped firmly in place.
Empty the dust cup (page 19).
Check and remove all clogs. Follow instructions
on page 23-24.
Adjust the suction control to increase suction.
Follow instructions on page 17.
Clean or replace the foam filter, felt filter or
HEPA media exhaust filter. Follow the foam
filter and felt filter cleaning or HEPA media
exhaust filter cleaning instructions on page
20-22.
Replace the hose assembly. To purchase parts,
call 1-877-531-7321 (US) / 1-844-608-3081
(CA).
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
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