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Idiomas disponibles
18
GENERAL TROUBLESHOOTING
GENERAL TROUBLESHOOTING
Installation
Symptom
Cannot direct enter
channel number.
No channels present after
setup.
Picture Reception and Sound
Symptom
No picture.
Normal picture, poor or
no sound.
Erratic Operation
Symptom
Installer Menu setup.
Possible Cause(s)
(TV in Pass-through Mode) Installer
y
y
Menu item 028 CH. OVERIDE is set
to 0, i.e., disabled (recommended
setting).
(TV in FTG Mode) The channel entered
y
y
is not part of the FTG Channel Map.
Auto Tuning (Channel Search) not run.
y
y
Possible Cause(s)
TV is turned OFF.
y
y
Antenna/cable not connected.
y
y
Connections incorrect.
y
y
MPI not connected
y
y
Encrypted program.
y
y
Wrong tuning band.
y
y
Broadcast problem.
y
y
Audio muted
y
y
Pillow/TV speaker not configured
y
y
properly.
Possible Cause(s)
Wrong Installer Menu settings.
y
y
Possible Solution(s)
If the channel lineup is locked, only channels
y
y
that are active in the TV's channel lineup can
be selected. Set Installer Menu item 028 CH.
OVERIDE to 1 to allow access for direct keypad
entry to all channels.
Channel access is restricted to channels
y
y
included in the FTG Channel Map. If necessary,
make changes to the FTG Channel Map using
the FTG File Manager or the FTG Configuration
Application, as appropriate.
Refer to Express Script or Custom Master TV
y
y
Setup procedure, as appropriate. Auto Tuning
must be run in order for the channel lineup
to be populated. Note for Express Script: You
must select "Execute Auto Search" in the Auto
Search screen to run the search. To re-activate
the Express Script, set Installer Menu item 117
FACT DEFAULT to 001.
Possible Solution(s)
Turn TV ON.
y
y
Power failure?
y
y
Connect antenna/cable signal to TV.
y
y
Check connections on TV.
y
y
If applicable, connect MPI cable to MPI device.
y
y
Try another channel.
y
y
Adjust Installer Menu settings.
y
y
Try a different channel.
y
y
Press MUTE or use Volume Up key to increase
y
y
sound level.
Check that Installer Menu items 020 FEATURE
y
y
LEVEL and 027 HOSPITAL MODE are set as
required. Also, if applicable, select TV Speaker in
the Audio Menu.
Possible Solution(s)
Adjust Installer Menu settings as required.
y
y
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