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6. TROUBLESHOOTING&TRANSPORT
6.1 Troubleshooting
If you still have a problem with your appliance after checking these basic troubleshooting
steps, please contact an authorised service person or qualified technician.
Problem
Hob control display is blacked
out. The hob or cooking zones
cannot be switched on.
The hob switches off while it
is in use and an 'F' flashes on
each display.
The hob switches off while it
is in use.
The hob controls are not
working and the child lock LED
is on.
The saucepans make noise
during cooking or your hob
makes a clicking sound during
cooking.
The 'U' symbol illuminates
in the display of one of the
cooking zones.
Power level 9 or 'P' is
automatically reduced if you
select power level 'P' or 9 on
two cooking zones, which are
on the same side, at the same
time.
Oven does not switch on.
No heat or oven does not
warm up.
Cooking is uneven within the
oven.
Oven light (if available) does
not operate.
The oven fan (if available) is
noisy.
6.2 Transport
If you need to transport the product, use the original product packaging and carry it using
its original case. Follow the transport signs on the packaging. Tape all independent parts to
Possible Cause
There is no power supply.
The controls are damp or an object
is resting on them.
One of the cooking zones has been
on for too long.
The child lock is on.
This is normal with induction hob
cookware. This is caused by the
transfer of energy from the hob to
the cookware.
There is no pan on the cooking
zone, or the pan is unsuitable.
Maximum power level for the two
zones is reached.
Power is switched off.
Oven temperature control is
incorrectly set.
Oven door has been left open.
Oven shelves are incorrectly
positioned.
Lamp has failed.
Electrical supply is disconnected or
switched off.
Oven shelves are vibrating.
EN - 21
Solution
Check the household fuse for the
appliance.
Check whether there is a power cut by
trying other electronic appliances.
Dry the controls or remove the object.
You can use the cooking zone again by
switching it back on.
Switch off the child lock.
This operation is normal. There is no risk,
neither to your hob nor to your cookware.
Use a suitable pan.
Operating both zones at power level
'P' or 9 would exceed the permitted
maximum power level for the two zones.
Check whether there is power supplied.
Also check that other kitchen appliances
are working.
Check the oven temperature control knob
is set correctly.
Check that the recommended
temperatures and shelf positions are
being used.
Do not frequently open the door unless
you are cooking things that need to be
turned. If you open the door often, the
interior temperature will be lower and this
may affect the results of your cooking.
Replace lamp according to the
instructions.
Make sure the electrical supply is
switched on at the wall socket outlet.
Check that the oven is level.
Check that the shelves and any bake
ware are not vibrating or in contact with
the oven back panel.
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