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Replacement Parts or Damages
You should examine your merchandise promptly upon receipt. For product concerns, please
contact SEI Furniture customer service at 800-633-5096 Mon-Fri 8:30 am - 5 pm CST. Please
have your purchase information ready when you call.
Requests for missing or damaged parts must be requested within one year of purchase. Damages
or missing parts reported outside of one year will not be honored. SEI Furniture is under no
obligation to provide parts or replacement merchandise. Replacement part requests will not be
honored for fully assembled or modified items.
For merchandise purchased from an online retailer, please contact their customer service for
parts or returns.
Merchandise purchased as "like new," "open box," or "as is," or from private parties are exempt
from replacement parts.
One Year Limited Warranty
Product warranty applies to the original purchaser with items in original factory-sealed cartons.
Proof of purchase date, price, and seller must be shown to validate the warranty. This warranty
covers defects in manufacturing. It does not apply to any defects caused by negligence, misuse,
accidental damage, or improper assembly. Glass and mirrors are excluded from this warranty.
Warranty does not extend to cosmetic damage, accidents, misuse, abuse, or neglect. Liability for
incidental or consequential damages is excluded to the maximum extent permitted by law.
After verification of claim, SEI Furniture will repair or replace any defective product or missing
part. If the defective item must be returned in whole or in part, we will send written authorization
and a pre-addressed shipping label for the return of any defective product or part.
No returns will be accepted without prior approval.
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