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Idiomas disponibles
TROUBLE SHOOTING
Problem
Display shows "E1"
Display shows "E2"
Display shows "Er"
Heater does not blow warm
air.
The fan continues to run
after turning off the heater
Unit continues to run after
reaching set temperature/or
powering off.
Not reaching set
temperature.
Why is my unit taking a
long time to reach desired
room temperature?
The heater shut off and
won't come back on.
Reduced air flow or heat
output.
Filter cover hard to open.
How many quartz heating
elements are in unit?
Remote Control is not
working.
REV-0
Root Cause
The thermostat sensor is
broken or disconnected.
The thermostat sensor is
broken.
Power cord overheating
protection has activated.
Normal operation
Cool down cycle
Cool down cycle
Location or misuse
Misuse
Improper use of unit
Location
Use of surge protector/
extension cord.
Manual Reset Triggered
Dirty Filter
Filter cover
Product Inquiry
No batteries
Poor Signal
Distance
Corrective Action
Unplug the fireplace, remove the back panel of the fireplace and check that the
thermostat is plugged into the main circuit board. If this does not solve the
problem contact customer service for a replacement thermostat sensor.
Contact customer service for a replacement thermostat sensor.
Check your heater cord and plug connections. Faulty wall outlet connections or
loose plugs can cause the outlet or plug to overheat. Be sure the plug fits tight in
the outlet. Heaters draw more current than small appliances, overheating of the
outlet may occur even if it has not occurred with the use of other appliances.
During use check frequently to determine if your plug outlet or faceplate is
HOT! If so, discontinue use of the heater and have a qualified electrician check
and/or replace the faulty outlet(s).
Because of the larger heater outlet size and the higher fan speed the hot air will
not feel as hot to the touch as other heaters.
This is normal operation, the fan will continue to run for less than a minute to
cool down the internal componets.
Normal operation, will continue to run for less than a minute before shutting
down. Times will vary based on heat time. UNIT WILL BLOW COOL AIR.
Unit is designed to be used an supplemental heating in conjunction with
primary heat source.
Unit is designed to be used an supplemental heating. To be used in conjunction
with primary heat source.
Unit should be located in a room with proper insulation.
Unit heats UP TO 1000 square feet.
The back and sides of the heater should be 3 - 6 inches away from the walls for
proper air intake.
Plug unit directly into the wall outlet.
Turn the POWER to "OFF" and unplug the unit from the wall outlet for 5
minutes. After 5 minutes plug the unit back into wall outlet, and operate as
normal. If the problem presist contact customer service.
Periodicly clean the filter by vacuuming.
Press both filter tabs at the same time to open.
2 oversized infrared quartz heating elements.
Change the remote batteries.
Operate remote transmitter at a slow measured pace.
Press the remote control buttons with an even motion and gentle pressure.
Repeatedly pressing buttons in rapid succession may cause the transmitter to
malfunction.
Operate the remote at a distance less than 20 feet from the front of the
appliance; point the remote at the control panel.
6
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