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Problem: Burner will not light using igniter
Please review the Helpful Tips on page 15 for common fixes to this problem.
Possible Cause 1: Electrode and burners are wet.
-Wipe dry with cloth.
Possible Cause 2: Igniter battery is dead or backwards.
-Check that the AAA battery is inserted correctly in the igniter (see page 10) or
replace the battery. Make sure the plastic wrap on the battery has been removed.
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-Call Real Flame at 1-800-654-1704 for technical support.
Possible Cause 4: Bad Igniter
-Call Real Flame at 1-800-654-1704 for support.
Problem: Burner will not light with match
Possible Cause 1: No Gas Flow
-Check if the LP gas tank is empty. If empty, replace and refill. If the propane
tank is not empty, refer to "Problem: Sudden drop in gas flow" on the
following page.
Possible Cause 2: Coupling nut and regulator not fully connected.
-Turn the coupling nut about one half to three fourths a turn, until you
feel a solid stop. Do not use tools, tighten by hand only.
Possible Cause 3: Obstruction of gas flow.
- Check for bent or kinked hose.
Possible Cause 4: Spider webs or insect nest in the burn tube.
- Clean the burn tube.
Possible Cause 5: Burner ports clogged or blocked.
-Reference "Problem: Irregular flame pattern" on the following page. Clean the
burner ports as described there.
Problem: The fireplace emits a lot of black smoke when in use
Possible Cause 1: Hose from gas fireplace is pinched.
-Make sure the hose is not pinched between the
fire table and the source of the gas.
Possible Cause 2: Flame is being obstructed at burner ports.
-Make sure that the gas ports on the burner are free
of any lava rocks so that the flame can flow naturally.
Possible Cause 3: Mixing chamber of the burn tube is blocked or obstructed.
-Clear out the mixing chamber located in the burn tube.
For Technical Support Contact Real Flame at: 1-800-654-1704
Troubleshooting
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Igniter Pin
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Coupling Nut
Burn Tube
Burner Ports
Burner
Burner
Ports
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