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Occasionally, a minor problem may arise, and a service call may not be necessary- use this troubleshooting
guide for a possible solution. If the unit continues to operate improperly, call an authorized service depot or
Danby's Toll Free Number for assistance.
PROBLEM
1) Freezer does not work
2) Freezer runs
continuously
3) Internal temperature
not cold enough
TROUBLESHOOTING
Tel: 1-800-26-
POSSIBLE CAUSE
• No power to unit.
• Power cord is unplugged.
• Wrong voltage is being used.
• Temperature is set too low.
• Door is not closed.
• Hot food inserted into cabinet.
• Door opened too long or too
often.
• Close proximity to heat source or
direct sunlight.
• No power to unit.
• Power cord is unplugged.
• Temperature is set too high.
• Door is not closed.
• Hot food inserted.
• Door opened too long/often.
• Air flow obstruction.
• Wrong voltage is being used.
• Close proximity to heat source or
direct sunlight.
5
(1-800-263-2629).
SUGGESTED SOLUTION
• Check connection of power cord to
power source.
• Plug in unit.
• Use proper voltage.
• Set temperature control to warmer
setting.
• Close door securely.
• Be sure food has cooled to room
temperature before inserting.
• Minimize door openings and
duration.
• Do not place unit close to heat
sources or direct sunlight.
• Check connection of power cord to
power source.
• Plug in unit.
• Check setting and increase as
needed.
• Close door securely.
• Be sure food has cooled to room
temperature before inserting.
• Minimize door openings and
duration.
• Allow room for air to circulate
around the unit.
• Use proper voltage.
• Do not place unit close to heat
sources or direct sunlight.
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