Network timeout
Service not
available(DAB)
Update failed
Troubleshooting
Problem
Cannot connect
to network
Cannot connect
to Internet
Problem past router – no
response being received from
network
No DAB reception
Software upgrade failed
Cause
Network down
Router restricts access to listed
MAC addresses
Insufficient Wi-Fi signal strength
Unknown encryption method
Unusual network configuration
Firewall preventing access
Internet connection down
Firewall preventing access
Streaming IR station and
suddenly station becomes
unavailable
Solutions
Check that network is working
between a computer and the
router
Obtain the radio MAC address
from Menu>System
settings>Network>View settings
and add to router list
Check distance to router, see if
a computer can connect to the
network in this location
Change encryption method on
router. This radio supports WEP,
WPA and WPA2
Setup network manually
through Menu>System
settings>Network>Manual
settings
Check the following ports are
open on the router:
UDP and TCP port 80 and 123;
DNS port 53.
Windows shares: port 135-139
and 445.
Check that Internet is working
for a computer connected to
the same network
Check the following ports are
open on the router:
UDP and TCP port 80 and 123;
DNS port 53.
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