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Troubleshooting
Before calling for service, review the checkpoints below. Any service calls regarding
normal situations (No Defect Cases) will be charged to users.
General
Temperature
Symptom
Fridge/freezer
does not operate.
Fridge/freezer
temperature is
warm.
Fridge/freezer is
over-cooling.
Interior wall is hot.
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Possible causes
• Power cord is not plugged in
properly.
• Temperature control is not
set correctly.
• Refrigerator is located near a
heat source or direct sunlight.
• Not enough clearance
between refrigerator and
nearby walls or cabinets.
• Energy Saver mode is
activated.
• The refrigerator is
overloaded. Food is blocking
the refrigerator vents.
• Temperature control is not
set correctly.
• Refrigerator has heat-proof
piping in the interior wall.
Solution
• Properly plug in the power
cord.
• Set the temperature lower.
• Keep the refrigerator away
from direct sunlight or a heat
source.
• Make sure there is a gap of
at least 5 cm between the
refrigerator back and sides
and any nearby walls or
cabinets.
• Deactivate Energy Saver
mode.
• Do not overload the
refrigerator. Do not allow
food to block vents.
• Set the temperature higher.
• To prevent condensation
from forming, the
refrigerator has heat-proof
piping in the front corners.
If the ambient temperature
rises, this equipment may not
work effectively. This is not a
system failure.
2021-07-26
3:58:04
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