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TROUBLESHOOTING GUIDE
Customer Service Center Contact: See last page of User Manual.
PROBLEM
POSSIBLE CAUSE
Cord is not plugged in.
No discharge of
air.
Power is not ON.
Pump is not turned ON.
Not Cooling /
Low or no water in tank,
Unit is making
when COOL is selected.
noise.
Damaged Pump or
Calcium deposits on
blower.
In cooling mode, the Air
Excessive
Cooler produces moisture
humidity in the
as a result of evaporative
room.
cooling. This is normal.
When the Cooler is new.
Odors.
Algae or mold due to
moist parts. In very damp
conditions, algae may
form.
SOLUTION
Make sure power cord is plugged in and the switch is
ON.
Turn the unit ON by pressing the power button on the
control panel / remote control or turn the SPEED
knob.
Turn on COOL function from remote or control panel.
Refill water tank.
Contact Customer Service Center.
The Air Cooler cools best in dry climates. If the
ambient humidity level is high (approx. 60% or
above), refrain from using the Air Cooler until ambient
humidity is reduced.
Make sure the window/doors are open and there
is adequate cross-ventilation in the room so that
the moisturized air can circulate better. Do not use
the evaporative cooling function on days with high
ambient humidity.
When the unit is used for the first time, the
Honeycomb Cooling Media will have an odor, which
will dissipate within a few hours of initial use.
Check the Honeycomb Cooling Media. If you see
mold spots on the media or suspect an algae issue,
remove and replace the Honeycomb Cooling Media.
Contact the Customer Service Center for more
information.
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