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Troubleshooting
If you encounter a problem with the cooktop, check the tables starting below, and
then try the suggested actions.
Checkpoints
Gas safety
Problem
Possible cause
You smell gas.
The surface burner knob
is not in the OFF position
and the burner is not lit.
There is a gas leak.
Surface burner
Problem
Cause
All burners
The power cord is not plugged
do not light.
into the electrical outlet.
A fuse in your home may be
blown or the circuit breaker
may have tripped.
The gas supply is not properly
connected or turned on.
NA9300K CHEF_DG68-01014A-01_EN+MES+CFR.indb 25
Action
Turn the burner knob to OFF.
Clear the room, building, or area
of all occupants.
Immediately call your gas supplier
from a neighbor's phone. Do
not call from your phone. It is
electrical and could cause a spark
that could ignite the gas. Follow
the gas supplier's instructions.
If you cannot reach your gas
supplier, call the fire department.
Action
Make sure the electrical plug
is plugged into a live, properly
grounded outlet.
Replace the fuse or reset the
circuit breaker.
See the Installation Instructions
that came with your cooktop.
Problem
Cause
Surface
The control knob is not set
burners do
properly.
not light.
The burner caps are not in
place.
The burner base is misaligned.
A surface
The control knob has been left
burner
in the Lite position.
clicks during
operation.
The burners
Surface burner components
do not burn
and caps are not assembled
evenly.
correctly and level.
The surface burners are dirty.
Very large
The wrong burner orifice is
or yellow
installed.
surface
burner
flames.
Action
Push in the control knob and
turn it to the Lite position.
Clean the electrodes.
Put the burner cap on the
burner head.
Align the burner base.
After the burner lights, turn
the control knob to a desired
setting.
If the burner still clicks, contact
a service technician.
pages 22, 23, and 24.
Clean the surface burner
components.
(pages 20, 21, and 22.)
Check the burner orifice size.
Contact your installer if you
have the wrong orifice (LP
gas instead of natural gas or
natural gas instead of LP gas).
English 25
2017-09-22
2:51:31
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