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Troubleshooting
If you experience a problem with your appliance or are concerned that the appliance is not
functioning correctly, you can carry out some easy checks before calling for service, please
see below.
Warning! Don't try to repair the appliance yourself. If the problem persists after you have
made the checks mentioned below, contact a qualified electrician, authorized service
engineer or the shop where you purchased the product.
Problem
Appliance is not working
correctly
Odours
from
compartments
Noise
from
appliance
The
motor
continuously
A layer of frost occurs in Check that the air outlets are not blocked by food and ensure
Check whether the power cord is plugged into the power outlet
properly.
Check the fuse or circuit of your power supply, replace if
necessary.
It is normal that the freezer is not operating during the defrost
cycle, or for a short time after the appliance is switched on to
protect the compressor.
The interior may need to be cleaned
the
Some food, containers or wrapping cause odours.
The sounds below are quite normal:
Compressor running noises.
Air movement noise from the small fan motor in the freezer
compartment or other compartments.
Gurgling sound similar to water boiling.
Popping noise during automatic defrosting.
the
Clicking noise before the compressor starts.
Other unusual noises are due to the reasons below and may
need you to check and take action:
The cabinet is not level.
The back of appliance touches the wall.
Bottles or containers fallen or rolling.
It is normal to frequently hear the sound of the motor, it will
need to run more when in following circumstances:
Temperature setting is set colder than necessary
Large quantity of warm food has recently been stored within
runs
the appliance.
The temperature outside the appliance is too high.
Doors are kept open too long or too often.
After your installing the appliance or it has been switched off
for a long time.
Possible cause & Solution
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