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Troubleshooting
This chapter lists some problems you might encounter when using your phone. Some
problems require you to call your service provider, but most are easy to fix yourself.
Message
Micro-USIM
card error
No network
connection/
Dropped
network
Codes do
not match
96
Possible causes
There is no
Micro-USIM card
in the phone
or it is inserted
incorrectly.
Signal is weak or
you are outside the
carrier network.
Operator applied
new services.
To change a
security code,
you will need
to confirm the
new code by
re-entering it.
The two codes
you have entered
do not match.
Possible corrective measures
Make sure that the Micro-USIM card is
correctly inserted.
Move toward a window or into
an open area. Check the network
operator coverage map.
Check whether the Micro-USIM card
is more than 6~12 months old. If so,
change your Micro-USIM card at your
network provider's nearest branch.
Contact your service provider.
If you forget the code, contact your
service provider.
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