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TROUBLESHOOTING & WARRANTY
BEFORE YOU CALL FOR SERVICE
IF THE STEAM IRON FAILS TO OPERATE:
A) Check to make sure that the steam iron is plugged in securely. If it is not, remove
the plug from the outlet, wait 10 seconds and plug it in again securely.
B) Check for a blown circuit fuse or a tripped main circuit breaker. If these seem to
be operating properly, test the outlet with another appliance.
C) Vigorously move the iron to re-set the auto shut-off.
IF NONE OF THE ABOVE SOLVES THE PROBLEM, CONTACT A QUALIFIED
TECHNICIAN. DO NOT TRY TO ADJUST OR REPAIR THE STEAM IRON YOURSELF.
CUSTOMER SERVICE
IMPORTANT
DO NOT RETURN THIS PRODUCT TO THE STORE
If you have a problem with this product, please contact the W
Appliance Co. Customer Satisfaction Center at 1-855-855-0294.
DATED PROOF OF PURCHASE, MODEL # AND SERIAL #
REQUIRED FOR WARRANTY SERVICE
TROUBLESHOOTING
Troubleshoot your problem by using the chart below. If the steam iron still does
not work properly, contact W Appliance Co. customer service center or the nearest
authorized service center. Customers must never troubleshoot internal components.
TROUBLE
Soleplate stays cold
Steam iron does not
produce steam
Water droplets drip
onto the fabric during
ironing
Burst of Steam
Function is not working
properly
Fabrics are becoming
stained or discolored
POSSIBLE CAUSE
• The Temperature Control is set too
low.
• Auto shut-off has been activated
• Water tank not filled enough
• The steam iron is not hot enough
• The Steam Control Slider is set to "
" position
• The Temperature Control is set too
low
• The cap of the water inlet is not
closed properly
• Water tank not filled enough
• The steam iron is not hot enough
• The Steam Control Slider is set to
"
" position
• Melted fabrics from using a setting
that was too hot and starches can
create residue on the soleplate.
• The steam iron has been filled with
discolored water or has not been
cleaned frequently enough. The iron
may have been stored for a long
period of time without emptying the
water tank.
POSSIBLE REMEDY
• Set the Temperature Control higher.
• Move the iron.
• Fill the water tank
• Set the Temperature Control to a HIGH
(COTTON, JEANS, LINEN) setting
• Make sure the Steam Control Slider is
set to "On" position
• Set the Temperature Control to the
advised position.
• Make sure the Water Inlet is closed
properly
• Fill the water tank
• Set the Temperature Control to a HIGH
(COTTON, JEANS, LINEN) setting
• Make sure the Steam Control Slider is
set to "On" position
• Clean the soleplate with a damp cloth
when the iron is completely cooled.
• Follow the instructions for self cleaning
on page 8. Do not store the iron without
emptying the water tank. The iron
should only be filled with clean water.
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