TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
One end of metal pole
The opening of open pole
does not rest properly
holder does not face upward
onto the open pole
vertically.
holder (YO).
The pole kit is
The open and closed pole
tilting.
holders are not installed at the
same level.
Screw went through
Used M4 x 38 mm wood
side panel.
screws for attaching pole
holder onto the side of cabinet.
Ventilated closet tower
The wall hanging cleats are
tilted.
not level.
Ventilated closet tower
The mounting hole locations
can not hang on the
are not correct.
wall.
WARRANTY
This product (exclusive of shelves) is warranted to the original purchaser. If there is a failure in this
unit due to defects in materials or workmanship, the manufacturer will repair or replace this item at
our discretion without charge. Warranty is void if product has been assembled incorrectly, misused,
abused by overloading, altered in any way or damaged due to accident. This warranty is not
transferable and does not cover chipping, flaking, scratches, rust, dents, or other damages to the
surfaces of this product. Responsibility of the manufacturer is limited to repair or replacement of
this product. The manufacturer is not responsible for consequential, incidental, or other damages or
losses resulting from product failure.
This warranty is in lieu of all other expressed warranties. Some states do not allow the exclusion or
limitation of incidental or consequential damages, so the above limitation may not apply to you. This
warranty gives you specific legal rights and you may have other rights which vary from state to state.
CORRECTIVE ACTION
Use a quality level to ensure the flat
edge of the open pole holder is level
while installing.
Use a quality level to ensure the pole
holders are level with each other.
Use M4 x 14 mm wood screws.
Reinstall the wall hanging cleats and
ensure they are level.
Reinstall wall hanging cleats; make sure
the space between two wall
hanging cleats is 40.6 in. and the bot-
tom two mounting holes location is no
less than 31-1/2 in. from the floor.
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REPLACEMENT PARTS LIST
For replacement parts, call our customer service department at 1-866-439-9800, 8 a.m. - 8 p.m., EST,
Monday - Friday.
PART
DESCRIPTION
A
Wall Hanging Cleat
B
Upper Left Side Panel
C
Upper Right Side Panel
D
Top/Bottom Fixed Shelf
E
Adjustable Shelf
F
Mounting Cleat
G
Middle Fixed Shelf
H
Lower Left Side Panel
I
Lower Right Side Panel
J
Wood Support
R
Installation Template
S
25 mm Metal Pole
T
22 mm Metal Pole
AA
M6 x 40 mm Bolt
BB
M6 x 60 mm Bolt
CC
Lock Washer
DD
Small Flat Washer
EE
Shelf Pin
FF
Large Wood Dowel
GG
Barrel Nut
HH
M8 x 2-1/2 in. Lag Bolt
II
Large Flat Washer
JJ
Hex Wrench
KK
Touch-up Pen
LL
Large Cam Lock
MM
Large Cam Bolt
NN
M3.5 x 12 mm Wood Screw
VA
M4 x 14 mm Wood Screw
VB
M4 x 14 mm Zinc Wood Screw
YO
Open Pole Holder
YC
Closed Pole Holder
YY
M4 x 15 mm Self-tapping Screw *LWSVCKJ/W/G-32-MSS
ZZ
M4 x 38 mm Zinc Screw
Complete Hardware
PART #
*LWSVCKJ/W/G-1-WHC
*LWSVCKJ/W/G-2-ULSP
*LWSVCKJ/W/G-3-URSP
*LWSVCKJ/W/G-4-T/BFS
*LWSVCKJ/W/G-5-AS
*LWSVCKJ/W/G-6-MC
*LWSVCKJ/W/G-7-MFS
*LWSVCKJ/W/G-8-LLSP
*LWSVCKJ/W/G-9-LRSP
*LWSVCKJ/W/G-10-WS
*LWSVCKJ/W/G-11-IT
*LWSVCKJ/W/G-12-25MP
*LWSVCKJ/W/G-13-22MP
*LWSVCKJ/W/G-14-MB
*LWSVCKJ/W/G-15-MB
*LWSVCKJ/W/G-16-LW
*LWSVCKJ/W/G-17-SFW
*LWSVCKJ/W/G-18-SP
*LWSVCKJ/W/G-19-LWD
*LWSVCKJ/W/G-20-BN
*LWSVCKJ/W/G-21-MLB
*LWSVCKJ/W/G-22-LFW
*LWSVCKJ/W/G-23-HW
*LWSVCKJ-24-TP
*LWSVCKJ/W/G-25-LCL
*LWSVCKJ/W/G-26-LCB
*LWSVCKJ/W/G-27-MWS
*LWSVCKJ/W/G-28-MWS
*LWSVCKJ/W/G-29-MZWS
*LWSVCKJ/W/G-30-OPH
*LWSVCKJ/W/G-31-CPH
*LWSVCKJ/W/G-33-MZS
*LWSVCKJ/W/G-34-CH
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