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troubleshooting
inFormAtion codes
The washer may display information codes to help you better understand what is occurring with your
washer.
Error codE
uE
dE
dE1
hE
lE
5E
4E
4E2
oE
1E
Premium-WF42H5700-03386A-03_EN.indd 34
Unbalanced load prevented your washer from spinning.
Redistribute the load, press the Start/Pause button.
The door is open when the washer is running.
Close the door tightly and restart the cycle. If the code reappears, call customer
service.
Your washer failed to lock or unlock the door.
A water temperature control problem. (Heater control problem)
Call customer service.
Your washer has tried to fill, but has not reached the proper water level.
Call customer service.
When washer displays "LE", washer do draining for 3 minutes, At this time,
Power button is invalid.
Your washer is not draining. This can also mean that the unit senses a small clog
while draining.
1. Turn off the unit for 10 seconds and then turn it on again.
2. Select the Spin Only cycle.
3. Press the Start/Pause to drain the water.
If it still does not drain, call for service.
Your washer has tried to fill but was unsuccessful.
Make sure the water faucets are open all the way. Check for bent hoses. Check the
inlet screens on the hoses. If you are using a Flood Safety Device, please remove
the device and connect the water hoses directly to the unit.
Check if the hot water supply hose is connected.
You must connect the hot water supply hose because hot water is supplied by the
Auto Temperature Control (A.T.C.) function if the temperature of the cold water is
lower than 59°F.
When washer displays "4E", washer do draining for 3 minutes. At this time,
power button is invalid
The hot/cold water hose connection is not correct.
Please connect the hot/cold water hose connection correctly.
A fault is detected in the water level sensor.
Call customer service.
The Water Level sensor is not working properly.
Call customer service.
When washer displays "1E", washer do draining for 3 minutes, At this time,
Power button is invalid
34_English
mEaning & soluTion
2014/10/10 16:52:48
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