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9. Troubleshooting
Only authorized personnel are permitted to perform repairs. Do not attempt to modify, open or
repair the device. You may expose yourself to dangerous electrical components and may cause
serious harm to yourself. It will also void the warranty.
Problem
My device does not start.
There is no Galvanic pulse when I press
the pulse button (#7).
There is no light pulse when I press the
pulse button (#7).
There is no light pulse when the device
touches my skin.
The ready light /skin tone warning
indicator light (#6) blinks orange.
One or more lights are on constantly.
The device has stopped working and is
in standby mode.
Checks
y
Check that the adapter is properly connected to the
device and that it is plugged into the electricity supply.
y
Check that your hand is touching the base electrode
(#8) when you press the pulse button (#7).
y
The Galvanic energy is only active when the Galvanic
circuit is closed. This is achieved by pressing the pulse
button (#7) and the base electrode (#8) at the same
time.
Check that:
y
the ready light / skin tone warning light (#6) is green
and blinks slowly.
y
the treatment surface (#10) is evenly and firmly pressed
against the skin. The pulse button only activates pulses
when the device is pressed firmly against the skin.
y
the ready light / skin tone warning indicator light (#6) is
not orange. If it is and blinks rapidly, this is an indication
that your skin is too dark for safe use. Try using the
device on a different area.
Check that:
y
the device is connected and that the ready light/skin
tone warning indicator light (#6) is green and blinking.
y
the treatment surface (#10) is evenly and firmly pressed
against the skin.
y
It may also be that your skin colour is too dark.
y
The skin colour is too dark.
y
The device has malfunctioned.
y
Press the control button
15
again to start the device.
(#3)
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