is valid only under normal operating conditions for which the unit
is intended. It excludes any damage caused by unreasonable
use, improper installation, negligence, tampering, or abuse of the
unit. The warranty does not cover commercial use. For guarantee
service or spare parts contact your local pet dealer or write to the
representative in your country. This guarantee does not affect your
statutory rights.
SERVICE
If you have any problems or questions about the operation of
this product, please let us try to help you before you return the
product to your dealer. Most problems can be handled promptly
with a phone call. When you call (e-mail or write), please have all
relevant information such as model number and/or part numbers
available, as well as the nature of the problem. Please ensure that all
maintenance instructions have been adhered to before returning the
product to your retailer.
Customer Service and Authorized Warranty Repair Service:
Canada:
Rolf C. Hagen Inc.
20500 Trans Canada Hwy
Baie d'Urfé QC, H9X 0A2
Toll Free Number 1-800-55HAGEN (1-800-554-2436)
Between 9:00 am and 4:30 pm (Eastern Standard Time)
http://faq.hagencrm.com/?en
U.S.A.:
Rolf C. Hagen (U.S.A.) Corp.
305 Forbes Blvd, Mansfield, MA. 02048
Toll Free Number 1-800-724-2436
Between 9:00 am and 5:00 pm (Eastern Standard Time)
mail to: customer.service-usa@rchagen.com
For general information on our whole product range, explore our
websites at: www.exo-terra.com or www.hagen.com.
Distributed by:
Canada: Rolf C. Hagen Inc., Montreal, QC H9X 0A2
U.S.A.: Rolf C. Hagen (U.S.A.) Corp., Mansfield MA. 02048