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Trouble Shooting
Check the following before contacting technical support.
PROBLEM
The device does
not work
Water removal
capacity is too low
The device works,
but reduces the
relative humidity
insufficiently
Dehumidifier is
blowing out warm air
The display is not
showing the humidity
set point
Water on floor
The dehumidifier is
noisy
POSSIBLE CAUSE
The power is not connected
The water tank is full
The tank has not
been replaced correctly
Runtime is too short
Ambient temperature or
humidity is too low
The room is too big
There is too much ventilation
The air filter is clogged
Set humidity is higher than
the ambient humidity
The dried air is passed over
heating coils before it is blown
into the room as part of the
dehumidifying process
The display shows the room
relative humidity not the set
point
There is residual water in tank,
and the device is lurched too
much by moving
The air filter is blocked or
the device is on an uneven
surface
Insert the plug into the wall outlet
Empty the tank
Replace the tank
Be patient and wait
It is normal that the device does not dehumidify in
these conditions
We recommend using a dehumidifier with a
greater capacity
Reduce ventilation(e.g. close windows and shut
doors)
Clean the air filter
Set the humidity lower than ambient humidity
This is normal, a dehumidifier is not an air cooler
Press the up or down button once to see the target
relative humidity
Be careful when move the tank
Clean the filter or put the device on a flat surface
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SOLUTION
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