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Idiomas disponibles
Idiomas disponibles
Nevertheless, in some circumstances the Qilive guarantee does not cover the repair or
replacement of an appliance. These circumstances are clearly indicated. The following
cases are not covered:
•
Normal wear, including aesthetics (e.g. scratches, dents or vandalism) and parts
which may wear over time (e.g. fuse, belt, tyre, brake, filters, etc.)
•
Damage or issues caused by incorrect use or use which doesn't comply with the
serial plate or the user manual, or by an accident or alteration.
•
Damage caused by failure to comply with the appliance's maintenance
recommendations.
•
Use or storage conditions which are detrimental to the good conservation of the
appliance (oxidation, corrosion), use of energy, use or installation non-compliant
with the manufacturer's instructions, or negligence or use of peripherals, software
or consumables which are unsuitable.
•
Professional, collective, industrial or commercial use of the product, or use for
purposes other than normal domestic purposes in the country where it was
purchased.
•
Damage caused by external sources, such as transport, weather conditions,
electrical outages or power surges.
•
Modified products, products with damaged, altered, erased or rusted guarantee
seals or serial numbers.
•
Damage caused by any intervention of non-authorised persons.
•
Software updates as a consequence of changes to network settings
•
Damage caused by elements external to the appliance (foreign bodies, insects,
etc.)
•
Appliance content - freezer, washing machine, etc. - (food, clothing, etc.)
•
Product failure resulting from the use of third-party software to modify, change or
adapt the product as supplied.
•
Product failure resulting from use of the product without the accessories supplied
with it or approved by Qilive.
The customer is responsible for regularly backing up the data contained on their hard
disk or in the internal memory of their device, and this before any claim is submitted.
Qilive cannot be held liable for the loss or destruction of stored data, nor may it be
held liable for damage caused to software resulting from, in particular, a restoration or
breakdown.
In the same sense, Qilive is not required to check that SIM/SD cards have been
removed from returned products.
What are the modalities of the guarantee?
The modalities of the Qilive guarantee are as follows:
The guarantee enters into effect on the date of purchase (or date of delivery if this is
later).
You'll need to provide proof of delivery/purchase before any intervention on your
guaranteed appliance. Please note that, without this proof, any work carried out will be
invoiced. Please keep your purchase receipt or delivery note.
Any interventions will be carried out by Qilive or its authorised agents.
Any replaced par becomes the property of Qilive.
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