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When you experience an issue with your TV, turn it o and on again. If this does not solve the
problem, you may refer to the following list of possible solutions. If the problem persist, please
contact Manufacturer Customer Care.
Issues
You do not see a picture when
turning on the TV.
You have connected an
external source to your TV but
cannot find it on the Home
screen.
When turning your TV on, there is
a display for a few seconds before
the picture appears.
You see normal picture but do
not hear any sound.
You hear sound but the picture
color is faded or in black and
white.
Your sound or picture is distorted
and appears wavy.
The sound or picture is blurry or
cuts out.
You see horizontal/vertical stripe
on the picture, or it is shaking.
You cannot connect to your
wireless network.
Your remote control is not
responding to button presses
Possible Solutions
•
Check if the LED light is on. If it is, then there is power to the TV.
•
The TV may be in Standby mode. Press the
the unit from Standby.
•
Check if the power cord is plugged into an active electrical outlet.
•
Make sure your external device is turned on.
•
Check to see if the correct input tile is selected in the Home screen for the external source
you want to view.
•
Check to see if the external source device connection is snug and fully inserted into to the
TV port.
•
The HDMI port might be hidden from Home screen. Go to Settings> TV Input > to set up the
HDMI input on the Home screen.
•
This is normal. If you have already set up your TV, it is initializing and searching for
previous setting information.
•
Check that volume is turned on.
•
Check if the Mute mode is On. Turn o mute by pressing the Mute button again, or pressing
volume up.
•
Make sure there is nothing plugged into headphones jack on the TV.
•
Connecting headphones to the TV will mute the main speakers.
•
Check that the Color value is set to 50 or greater.
•
Check the color on another channel or input tile.
•
Turn o and/or remove electrical appliance that may be nearby the TV panel.
•
Insert the power plug of the TV set into another power outlet.
•
If you are using an external antenna, check the connections for a snug and tight fit.
•
Adjust or reposition the antenna placement.
•
Turn o and/or remove electrical appliance that may be nearby the TV panel.
•
Insert the TV power cord into another electrical outlet.
•
Make sure you have selected the correct wireless network name on the Choose Wireless
Network screen.
•
Make sure you have entered your wireless network password correctly (passwords are case
sensitive).
•
If you have the SSID broadcast on your wireless router, add your network by selecting Add
Private Network from the Select Wireless Network screen.
•
To check if it is a password problem, temporarily disable security on the wireless router.
•
If you are not getting 3 or more signal strength bars above the wireless network icon,
adjust the position of the TV (if possible) or the wireless router. Even a few inches in one
direction or another my help.
•
Check that the TV is still on.
•
Check that the batteries are good and inserted properly.
•
Check that there are no obstacles between the remote control and the front of the TV.
•
Try moving closer to the TV. If the LED on the TV flashes when you press any button on the
remote control, the issue is not with the remote control.
button on the remote control to activate
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