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Frequently Asked Questions
Q: Why can't my DHP-W310AV find my PowerLine network?
• Be sure you are plugging directly into a wall outlet. Plugging into anything
else may slow or stop the connection.
• The electrical wiring must have a direct connection. For example, PowerLine
connections may not be available across a street or to different units in an
apartment building.
Q: My connection is erratic and sometimes cuts out or is slow, why?
• Try to keep nearby outlets free of other devices, especially chargers and hair
dryers, to minimize electrical interference.
Q: How do I find my wireless network? Why does it have such a weird
name? Can I change it?
• You can find the Wi-Fi name (SSID) and password on the Wireless Configura-
tion Card. Common names and passwords like dlink or password are avoided
for security purposes.
• You can change your wireless settings by navigating a web browser to
http://dlinkapWXYZ.local. then Setup then Wireless Settings. WXYZ is an
example, the real address is on your configuration card.
Q: Can I use only the DHP-W310AV to get online?
• At least two PowerLine devices work together to create a network. They
communicate over your electrical wiring, but you still need an Internet con-
nection from a router and/or modem.
Q: Can I use more than one DHP-W310AV device at a time?
• Yes you can! D-Link offers a host of PowerLine devices that include adapters,
extenders, and routers.
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DHP-W310AV
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