Troubleshooting
Problem
Possible cause
Food does not
The serving size may not be
broil properly.
appropriate.
The rack has not been
properly positioned.
The cookware is not suited for
broiling.
In some areas, the power
(voltage) may be low.
The oven
The oven sensor needs to be
temperature is
adjusted.
too hot or too
cold.
There is water
You may see water or steam
dripping.
in some cases depending on
the food you are cooking. This
There is
is not a product malfunction.
steam coming
through the
crack between
the oven body
and the door.
Water is
remaining in
the oven.
46 English
NV51K6650DS_DG68-00854A-03_EN+MES+CFR.indb 46
Solution
Refer to the broiling
I can hear
recommendation guide for
water boiling
serving sizes on page 28, and
during steam
then try again.
cooking.
See the broiling
The oven will
recommendation guide on
not self-clean.
page 28.
Use suitable cookware.
•
Preheat the broil element
for 10 minutes.
•
See the broiling
recommendation guide
Excessive
on page 28.
smoking during
See the section on adjusting
a self-cleaning
the thermostat on page 33.
cycle.
Let the oven cool and then
wipe with a dry dish towel.
The oven door
will not open
after a self-
cleaning cycle.
The oven is not
clean after a
self-cleaning
cycle.
Problem
Possible cause
Water is being heated by the
steam heater.
The oven temperature is
too high to start a self-clean
operation.
The oven controls have been
set incorrectly.
A self-cleaning cycle cannot
be started if the oven lockout
feature has been activated.
There is excessive soiling in
the oven.
The oven is too hot.
The oven controls were not
set correctly.
The oven was heavily soiled.
Solution
This is not a product
malfunction.
Allow the oven to cool and
then reset the controls.
See the section on self-
cleaning on page 35.
Deactivate the oven lockout
(see page 35).
Touch OVEN OFF. Open the
windows to rid the room of
smoke. Wait until the self-
cleaning cycle is cancelled.
Wipe up the excessive soil
and then start the self-
cleaning cycle again.
Allow the oven to cool.
See the section on self-
cleaning on page 35.
Wipe up heavy spillovers
before starting the self-
cleaning cycle. Heavily soiled
ovens may need to be self-
cleaned again or for a longer
period of time.
2018-08-29
1:04:33