Troubleshooting
Problem
Fire pit won't light.
Burner won't light while using a match.
Fire pit emits a lot of black smoke.
Sudden drop in gas flow.
Flame blows out easily.
Cause
□ Igniter pin and burner are wet.
□ Igniter battery is incorrectly inserted.
□ Igniter pin is broken.
□ Electrode wire is loose or disconnected.
□ Electrode wire is shorting between valve
and igniter pin.
□ No gas flow.
□ Regulator isn't connected securely to the
tank.
□ Gas flow is obstructed.
□ Burner ports are clogged.
□ Flame is obstructed at burner ports.
□ Regulator hose is kinked.
□ No gas flow.
□ Excess flow safety valve has been
activated.
□ High or gusting winds.
□ No gas flow.
□ Excess flow safety valve has been
activated.
15
Solution
□ Dry off with a soft cloth.
□ Check which direction the battery is
inserted.
□ Contact manufacturer for a replacement
part.
□ Reconnect wire to the igniter box located
inside the unit behind the igniter box.
□ Contact manufacturer for a replacement
part.
□ Check that the gas tank isn't empty.
□ Tighten regulator connection to the gas
tank.
□ Check all hoses for kinks and bends.
□ Turn all gas flow connections off. Insert
an opened paperclip (or similar item) into
each of the burner ports to clear them
out.
□ Check that all burner ports are free of
any small lava rocks/pumice stones/
LavaGlass® pieces.
□ Straighten hose of all bends or kinks.
□ Check that the gas tank isn't empty.
□ Turn the control knob to the 'OFF'
position. Close the tank valve and
disconnect propane gas tank. Turn the
control knob to 'HIGH'; wait 1 minute.
Turn the control knob back to the 'OFF'
position. Reconnect propane gas tank.
Light the fire unit as indicated in the 'To
Light' section of this manual.
□ Increase flame to 'HIGH'.
□ Check that the gas tank isn't empty.
□ See 'sudden drop in gas flow' above.
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