Govee RGBICWW Manual Del Usuario página 9

Troubleshooting
❶
Cannot connect the device to the Govee Home app?
Ensure the device is powered on.
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Check if the Bluetooth on your smartphone is enabled or try connecting with another
●
smartphone.
When connecting for the first time, ensure your smartphone is close to the device.
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If you're still experiencing a connection error, delete the connected device from the
●
"My Device" page on the app. Then, reconnect to the Govee Home app, following the
instructions provided previously.
❷
The device lost connection?
Ensure the device is powered on.
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Shorten the distance between the device and the router to less than 50ft, then
●
reconnect.
If the device continues to lose connection, delete the connected device from the 'My
●
Device' page on the app. Then, reconnect to the Govee Home app, following the
instructions provided previously.
❸
The synchronization effect for Music mode does not work properly.
Ensure the control box is close to the music source, which will help the mic pick up sounds
●
better.
❹
Can multiple users control one device?
Ensure the control box is close to the music source, which will help the mic pick up
●
sounds better.
If multiple users want to control the same device, ensure that they are all using the same
●
account.
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