Before you call for service.
Possible Cause
What to do
Using hot water while the water
•
softening system is regenerating
Control HARDNESS number setting
too low
Grains of hardness in your water
supply have increased
Absence of hardness minerals
•
Water softening system is a
•
"demand" unit
Avoid using hot water during water softening
system recharge because the water heater will
refill with hard water. See Automatic Hard Water
Bypass During Recharge section.
Press MODE/SETbutton until arrow points to
HARDNESS. Be sure the number shown is the
same as the actual grains per gallon hardness of
your water supply. See Programming the Control
section if a change in setting is needed.
Water hardness can change over time, especially
in well water. To check, have the water tested
by a water analysis laboratory or call your local
water department.
Adjust the Hardness number
setting as needed.
This is normal. Hardness in water gives it the
abrasive feel you may have been accustomed to.
The slippery feel is the clean feel of soft water..
Does not use much salt to regenerate - very
el_cient.
Possible salt bridge
• See the Breaking a Salt Bridge section.
Possible plugged nozzle and venturi
• See the Cleaning the Nozzle and Venturi Assembly
section.
Acidic water in copper plumbing
• Have the water tested at once.
Heter turbine stuck
• See the Manually Initiated Electronics Diagnostics
section for troubleshooting procedures.
• Call for service.
Sensor wire not plugged into the
• See the Manually Initiated Electronics Diagnostics
control
section for troubleshooting procedures.
• Call for service
No power to unit
• Check the circuit breaker or fuses.
Hechanical
defect
• Call for service.
Combination
of soft water and too
• This is called etching and is permanent.
To
much detergent
prevent this from happening, use less detergent
if you have soft water. Wash glassware in the
shortest cycle that will get them clean..
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