If the adjustable base fails to operate, investigate the symptoms and possible solutions provided in the chart below:
SYMPTOM
No features of the base will activate.
Remote control backlight does not illuminate.
Head or foot section will elevate, but will not
return to the horizontal (flat) position.
Excessive motor noise.
FOR OPTIMUM ADJUSTABLE BASE OPERATION, USE A GROUNDED, ELECTRICAL SURGE PROTECTION DEVICE (NOT INCLUDED).
FAILURE TO USE A SURGE PROTECTION DEVICE COULD COMPROMISE SAFETY OR CAUSE PRODUCT MALFUNCTION.
ELECTRICAL RATING
Input: 100-240VAC, 50/60Hz, 1.6A. Output: 29VDC, 2A.
ELECTRICAL GROUNDING
This product is equipped with a polarized or grounded electrical power cord. The
power cord will only fit into a grounded, electrical surge protection device (not
included) or a grounded electrical outlet.
WARRANTY WARNING
Do not open any control boxes, motors or remote control devices (with the
exception of the remote control and power down box battery compartments).
The product warranty will be void if these components are tampered with. Do
not attempt to alter component wiring or adjust or modify the structure of the
product in any way or the warranty will be void. Any repair or replacement of
base parts must be performed by authorized personnel.
TROUBLESHOOTING
SOLUTION
• Program the remote control (see Remote Control Programming section of this manual for
programming procedures).
• Unplug power cord, wait 30 seconds and plug in to reset electronic components.
• Electrical circuit breaker may be tripped. Check electrical service breaker box to verify.
• Defective surge protection device or electrical outlet. Test outlet by plugging in another
working appliance.
• If the base was operated over the rated duty cycle, thermal switch opens. Wait 30 minutes
before trying to operate the base. Once the base resumes normal operation, do not exceed
the duty cycle.
• Replace batteries in remote control.
• Base mechanism may be obstructed. Elevate base and check for obstruction. Remove
obstruction.
• Head section may be too close to the wall.
• If base is located on hard surface flooring, place carpet pieces or rubber caster cups under
each leg or caster of the base.
• Elevate the head or foot section a short distance (with the remote control) to realign the lift/
lower mechanisms with the base support platform.
• Verify that base is not positioned against a wall, nightstand, or other object that may cause
vibration or noise.
• If base is installed over a base frame, verify motors are not causing base frame (or base
frame components) to vibrate.
IMPORTANT INFORMATION
READ THE FOLLOWING INFORMATION CAREFULLY BEFORE USING THIS PRODUCT
ADVISORY
!
WARNING
LUBRICATION
This product is designed to be maintenance free. The lift motors are
permanently lubricated and sealed—no additional lubrication is required. Do
not apply lubricant to lift motor lead screws or any nylon nuts or the base may
inadvertently creep downward from the elevated position.
LOCATION ENVIRONMENT
The level of sound experienced during operation is directly related to the location
environment.
SERVICE REQUIREMENTS
Service technicians are not responsible for moving furniture, removing
headboards and footboards or any items required to perform maintenance on
the base. In the event the technician is unable to perform service due to lack of
accessibility, the service call will be billed to the purchaser and the service will
have to be rescheduled.
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