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PROBLEMS AND CORRECTIVE MEASURES
If any of the problems in the table below persist, call KRUPS customer service. See
contact list enclosed.
MALFUNCTION
The appliance indicates
a fault, the software is
frozen or your appliance is
malfunctioning.
The appliance does not
come on after pressing
the On/off button.
The grinder is making a
strange noise.
The One Touch
Cappuccino block does
not suck up the milk.
The One Touch
Cappuccino block does
not make any or makes
little foam.
The steam nozzle on your
machine appears to be
partially or completely
blocked.
No steam comes out of
the steam nozzle.
Steam comes out of the
drip tray grid.
The appliance is asking
you to empty the drip tray
even though it is not full.
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CORRECTIVE MEASURES
Switch off and unplug the appliance, remove the filter cartridge, wait
for one minute and start the appliance again.
Check the fuses and socket.
Check that the powercord is correctly plugged into the appliance and
into the socket.
Foreign object are present in the grinder.
Disconnect the appliance before any servicing.
Check whether you can remove the foreign object using the suction
from your vacuum cleaner.
Check that the block is correctly assembled (particularly the froth
setting button and the air end piece).
Check that the steam nozzle is not blocked.
Check that you have not forgotten to fit the nozzle, that it is correctly
assembled, and that the flexible part is not stuck or obstructed. The
air nozzle (Fig. 23) may be blocked; leave it to soak in hot water and
some dish detergent, and then rinse prior to reassembly.
Check that the flexible hose is not blocked, pierced or mis-shapen
and that it is correctly connected to the block to avoid any air
entering. Check that it is properly immersed in the milk.
Rinse and clean the block (see chapters on rinsing and cleaning the
One Touch Cappuccino block).
For preparations made with milk:
We recommend using very fresh, very cold pasteurised or milk, and
we also recommend using a cold container.
Dismantle the end piece using the dismantling key. Fig. 26
Start the rinsing cycle of the One Touch Cappuccino block to remove
the blockage.
Clean the steam nozzle and check that the hole in the end piece is
not obstructed by milk or scale residue. Use the cleaning needle if
necessary.
Check that the steam nozzle is not blocked.
Empty the tank and temporarily remove the Claris cartridge.
Fill the tank with calcium rich mineral water (>100 mg/l) and perform
successive steam cycles (5 to 10) into a container until you obtain a
constant flow of steam.
Re-insert the Claris cartridge into the tank.
Depending on the type of recipe prepared, steam may come out of
the drip tray grid.
The machine is programmed to ask for emptying of the drip tray after
a certain number of coffees, irrespective of the number of times you
may have already emptied the drip tray.
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