Govee H6054 Manual Del Usuario página 10

Troubleshooting
❶
Cannot connect to Wi-Fi.
Check if the camera is powered on. A blue indicator light means it is powered on.
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Do not skip the Wi-Fi connection steps during the device pairing process.
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Ensure your Wi-Fi router is 2.4GHz (5GHz is not supported).
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Ensure you entered the correct Wi-Fi password during the Wi-Fi set up process.
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Use another smartphone to pair with the device to check if your network works.
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Shorten the distance between the device and the Wi-Fi router to less than 50ft, then
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reconnect.
❷
Video mode, the light color is not consistent with the colors onscreen.
Ensure there are no strong, external lights affecting the camera.
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Ensure the camera is installed at the top-center or bottom-center of the screen.
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Calibrate the camera again by following the instructions provided previously.
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❸
Calibration failed.
Check the stability of the Wi-Fi connection. A stable Wi-Fi connection is required for
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successful calibration.
Follow the app instructions to calibrate.
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❹
Cannot pair or connect with Alexa or Google Assistant.
Ensure the Wi-Fi connection is stable and working properly.
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Go to the app Settings page and follow the instructions under "User Guide" to pair the
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device again.
❺
The synchronization effect for Music mode does not work properly.
Ensure the control box is close to the music source, which will help the mic pick up
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sounds better.
❻
The 3M adhesive tape behind the camera or screen mounting bracket is not sticking.
Wipe the surface of the wall to ensure it is dry and clean.
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After attaching the camera or mounting bracket, firmly press down several times to
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ensure it sticks completely.
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