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TOLL-FREE SERVICE HELPLINE: If you have any problems or
questions regarding the assembly of your Duffy Expandable Pet
Carrier, call our Service Helpline at: 1-800-428-8560 between 9:00
a.m. and 4:00 p.m. (EST) Monday through Friday.
LIGNE D'ASSISTANCE SANS FRAIS : pour toutes questions
concernant l'assemblage d'une nouvelle sac de transport extensible
pour animaux de compagnie, veuillez appeler notre LIGNE
D'ASSISTANCE au 1-800-428-8560, de 9 h 00 à 16 h 00 (HNE),
du lundi au vendredi.
LINEA GRATUITA DE SERVICIO DE AYUDA: Si usted tiene inconvenientes
o dudas con el armado de su nueva bolsa de transporte para mascotas
expandible, comuníquese con nuestra LINEA DE SERVICIO DE AYUDA al:
1-800-428-8560 de lunes a viernes, de 9:00 a 16.00 hs (EST).
1. For one (1) year from the date of original purchase, MIDWEST Homes For Pets ("MIDWEST") warrants to the purchaser of this
pet carrier that, should it prove defective by reason of improper workmanship and/or material, MIDWEST will repair or replace, at
its option, any defective part of the pet carrier, without charge for the part or for shipping. Replacement parts are warranted for
the remainder of the original period.
2. THIS WARRANTY DOES NOT COVER defects in the carrier caused by any animal, any physical abuse to or misuse of the pet
carrier, any damage caused by the original purchaser or any third party, or any defects arising or discovered more than one (1)
year from the original retail purchase date.
3. STEPS TO OBTAIN WARRANTY SERVICE:
A. The purchaser must call MIDWEST's HELPLINE, 800-428-8560, to report the alleged defect to a customer service
representative or obtain missing parts.
B. The customer service representative will determine if the defect is covered by this warranty and, if it is, will authorize and
instruct the purchaser in how to obtain corrective action.
C. MIDWEST may require the purchaser to present the sales receipt or other proof of purchase prior to authorizing any return or
replacement. No returns or replacements will be permitted without proper authorization. If a return or replacement is authorized,
you may be requested to return the item to MIDWEST or to make the item available for pick-up by MIDWEST.
4. ANY EXPRESS WARRANTY NOT PROVIDED IN THIS WARRANTY DOCUMENT, AND ANY REMEDY FOR BREACH OF CONTRACT
THAT, BUT FOR THIS PROVISION, MIGHT ARISE BY IMPLICATION OR OPERATION OF LAW, IS HEREBY EXCLUDED AND
DISCLAIMED. THE IMPLIED WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR ANY PARTICULAR PURPOSE ARE
EXPRESSLY LIMITED TO A TERM OF ONE (1) YEAR. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
5. UNDER NO CIRCUMSTANCES SHALL MIDWEST BE LIABLE TO PURCHASER OR ANY OTHER PERSON FOR ANY SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER ARISING OUT OF BREACH OF WARRANTY, BREACH OF CONTRACT
OR OTHERWISE, SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATIONS OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSION MAY NOT APPLY TO YOU.
6. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
LIMITED MANUFACTURER'S WARRANTY
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