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Replacement Parts or Damages
You should examine your merchandise promptly upon receipt. For product concerns, please contact SEI
Furniture customer service at 800-633-5096 Mon-Fri 8:30 am - 5 pm CST. Please have your purchase
information ready when you call.
Requests for missing or damaged parts must be requested within one year of purchase. Damages or missing
parts reported outside of one year will not be honored. SEI Furniture is under no obligation to provide parts or
replacement merchandise. Replacement part requests will not be honored for fully assembled or modified
items.
For merchandise purchased from an online retailer, please contact their customer service for parts or returns.
Merchandise purchased as "like new," "open box," or "as is," or from private parties are exempt from
replacement parts.
One Year Limited Warranty
Product warranty applies to the original purchaser with items in original factory-sealed cartons. Proof of
purchase date, price, and seller must be shown to validate the warranty. This warranty covers defects in
manufacturing. It does not apply to any defects caused by negligence, misuse, accidental damage, or improper
assembly. Glass and mirrors are excluded from this warranty. Warranty does not extend to cosmetic damage,
accidents, misuse, abuse, or neglect. Liability for incidental or consequential damages is excluded to the
maximum extent permitted by law.
After verification of claim, SEI Furniture will repair or replace any defective product or missing part. If the
defective item must be returned in whole or in part, we will send written authorization and a pre-addressed
shipping label for the return of any defective product or part.
No returns will be accepted without prior approval.
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