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17 Troubleshooting
Fault
The product cannot be started.
Product works with interruptions. Internal loose contact.
Poor cutting performance.
Product runs with difficulty/saw
chain jumps off.
Chain gets hot, smoke develop-
ment during sawing, discoloura-
tion of the rail.
Cutter bar becomes hot.
Unusual vibration
18 Warranty conditions -
Scheppach 20V IXES series
Revision date 11/07/2023
Dear customer,
our products are subject to strict quality checks. However,
if a product does not function perfectly, we deeply regret
this and ask that you contact our customer service at the
address specified below. We will also be glad to assist
you by telephone via the service number. The following
information is intended to help you to process and settle
your claim without any problems.
For the assertion of warranty claims, the following ap-
plies:
1. The warranty conditions govern our additional man-
ufacturer warranty services for purchasers (private
end consumers) of new products. The statutory war-
ranty claims are not affected by this warranty. This is
the responsibility of the dealer who you purchased the
product from.
2. The warranty service extends exclusively to defects
in a new product purchased by you that are based on
a material or manufacturing fault and is, at our discre-
tion, limited to the repair of such defects free of
charge or the replacement of the product (also re-
Possible cause
The battery power is too weak.
The battery is not properly inserted.
On/off switch is defective.
The engine is defective.
On/off switch defective.
Saw chain fitted incorrectly.
Saw chain is blunt.
Chain tension insufficient.
Cutter bar blunt.
Too much friction due to lack of lubri-
cation.
Dirty cutter bar.
Poor cutting technique.
Chain tension insufficient.
Too little saw chain oil.
Cutter bar blunt.
Cutter bar has nicks.
Too much friction due to lack of lubri-
cation.
Guide rail is loose.
www.scheppach.com
Remedy
Charge the battery.
Push the battery into the battery mount. The
battery clicks into place audibly.
Please contact our service department.
Please contact our service department.
Fit the saw chain correctly.
Have the saw chain sharpened by a profession-
al or replace the saw chain.
Check the saw chain. Tension the saw chain if
necessary.
Check cutter bar, sharpen or contact our service
department.
Oil the cutter bar.
Clean the cutter bar.
Observe the working instructions.
Check the saw chain. Tension the saw chain if
necessary.
Check the automatic oil system. Fill up with saw
chain oil if necessary.
Check cutter bar, sharpen or contact our service
department.
Oil the cutter bar.
Check that the guide rail is tightly fitted.
placement with a successor model, if necessary). Re-
placed products or parts shall become our property.
Please note that our products were not designed for
commercial, trade or professional use. A warranty
claim is therefore not valid if the product has been
used in commercial, trade or industrial operations
within the warranty period or has been subjected to
equivalent stress.
3. The following are excluded from our warranty ser-
vices:
– Damage to the product which was caused by non-
observance of the assembly instructions, improper
installation, non-observance of the operating in-
structions (e.g. connection to an incorrect mains
voltage or type of current) or the maintenance and
safety regulations or use of the product in unsuit-
able environmental conditions as well as by insuffi-
cient care and maintenance.
– Damage to the product caused by misuse or im-
proper application (such as overloading the prod-
uct or using non-approved tools and accessories),
penetration of foreign bodies into the product
(such as sand, stones or dust), transport damage,
use of force or external influences (such as dam-
age caused if dropped).
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